Privacy & Policy

 

Privacy Policy

Effective Date: This Privacy Policy takes effect as soon as you agree to our Terms and Conditions or use the Service.

Service Provider: Connect Globa Consults (CGC)

Connect Globa Consults (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our Hotspot Internet Service (“Service”).

1. Information We Collect

When you use our Service, we may collect:

  • Personal Information: Name, phone number, email address (when registering or making payments).

  • Payment Information: Mobile Money or card transaction details (processed securely via Paystack or other payment providers).

  • Technical Information: Device type, MAC address, IP address, login times, and data usage logs.

  • Support Information: Details you provide when contacting our support team.

2. How We Use Your Information

We use collected data to:

  • Authenticate your login and provide internet access.

  • Process payments and manage your account.

  • Monitor and improve Service quality.

  • Comply with legal or regulatory obligations.

  • Communicate with you regarding service updates, promotions, or support.

3. Sharing of Information

We do not sell or rent your personal data. We may share your information only:

  • With trusted third-party payment providers (e.g., Paystack, Mobile Money operators) to process transactions.

  • With law enforcement or regulators when required by law.

  • With service providers who help us operate and maintain the Service, under confidentiality agreements.

4. Data Retention

  • Voucher and login records are retained for auditing and regulatory compliance.

  • Personal information is kept only as long as necessary to provide the Service and meet legal requirements.

5. Data Security

We implement strict security measures to protect your data, including:

  • Encrypted payment transactions.

  • Restricted access to customer data.

  • Regular monitoring of our systems for vulnerabilities.

However, no system is 100% secure. By using our Service, you acknowledge that we cannot guarantee absolute security.

6. Cookies and Tracking

Our hotspot portal may use cookies or session tracking to:

  • Keep you logged in during your session.

  • Improve user experience on the login portal.
    You can disable cookies in your browser, but this may affect Service functionality.

7. Your Rights

As a user, you have the right to:

  • Request access to the personal data we hold about you.

  • Request corrections to inaccurate data.

  • Request deletion of your data, subject to legal and regulatory requirements.

  • Opt out of receiving non-essential communications.

8. Third-Party Links

Our Service may contain links to external websites or services. We are not responsible for the privacy practices of third parties.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this website with a revised effective date. Continued use of the Service after updates indicates your acceptance of the changes.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:
📧 Email: support@cglobaconsults.com
📞 Phone: +233 24 404 8779