Refund Policy

 

Terms & Conditions and Privacy Policy

Effective Date: These Terms and this Policy take effect immediately once you use the Service or agree during login.

Service Provider: Connect Globa Consults (CGC)

By accessing and using the CGC Hotspot Internet Service (“Service”), you agree to the following Terms & Conditions and Privacy Policy. Please read them carefully before proceeding.

1. Eligibility

  • You must be at least 18 years old or have parental/guardian consent to use this Service.

  • You confirm that all information you provide is accurate and valid.

2. Use of Service

  • The Service is for lawful personal or business use only.

  • You agree not to:

    • Engage in illegal activities (fraud, hacking, spreading malware, etc.).

    • Access, download, or distribute offensive or harmful content.

    • Resell or share your voucher without authorization.

  • CGC reserves the right to suspend or terminate access for misuse.

3. Vouchers and Payments

  • Access requires a valid voucher or subscription.

  • Payments are accepted via Mobile Money (MTN, Vodafone, AirtelTigo) and Visa/Mastercard (Paystack).

  • Prices and plans may change without prior notice.

4. Refund & Cancellation Policy

  • Non-Refundable Usage: Once a voucher has been used, activated, or expired, it is strictly non-refundable.

  • Failed Transactions: If your payment is processed but you do not receive a voucher, please contact support within 24 hours. After verification, we will either:

    • Issue a replacement voucher of equal value, OR

    • Process a refund back to the original payment method.

  • Duplicate Payments: If you are charged more than once for the same voucher, we will verify and refund the duplicate payment.

  • Processing Time: Refunds (where applicable) will be processed within 5–10 business days depending on your payment provider.

  • Cancellation: You may stop using the Service at any time, but unused or partially used vouchers cannot be refunded.

5. Service Availability

  • We strive to provide reliable internet, but speeds and uptime may vary due to maintenance, technical issues, or external providers.

  • We do not guarantee uninterrupted connectivity.

6. Fair Usage Policy

  • Unlimited or large data plans are subject to Fair Usage Policy (FUP).

  • Excessive use may result in speed throttling, suspension, or disconnection to ensure fairness.

7. Privacy & Data Collection

We respect your privacy and handle your data responsibly. By using our Service, you consent to the collection and use of your information as outlined below:

Information We Collect

  • Personal details: Name, phone number, email (for account/payment purposes).

  • Payment details: Mobile Money / Paystack transactions (processed securely).

  • Technical details: Device type, IP address, MAC address, login history, and usage logs.

  • Support details: Information you provide when contacting us.

How We Use Your Information

  • To authenticate your login and provide internet access.

  • To process payments and manage your account.

  • To monitor service quality and security.

  • To comply with legal requirements.

  • To send service updates or support responses.

Data Sharing

We do not sell your information. Data may be shared only:

  • With payment providers (Mobile Money, Paystack) for transaction processing.

  • With regulators or law enforcement when required by law.

  • With service providers helping us operate, under confidentiality.

Data Retention & Security

  • Login and voucher records are stored for compliance and service management.

  • Payments are securely encrypted.

  • Access to user data is strictly controlled.

  • While we implement strong protections, no system is 100% secure.

8. User Responsibilities

  • Keep your voucher/login details private.

  • Ensure your device is protected with updated security software.

  • Report suspicious activity immediately to our support team.

9. Limitation of Liability

  • CGC is not responsible for:

    • Loss of data or service interruptions.

    • Security breaches caused by unsafe browsing or infected devices.

    • Financial loss from use of the Service.

10. Amendments

  • CGC may update these Terms and this Policy at any time.

  • Updates will be posted on this website. Continued use of the Service indicates acceptance of changes.

11. Governing Law

These Terms and this Policy are governed by the laws of the Republic of Ghana. Any disputes shall be resolved under Ghanaian jurisdiction.

12. Contact Us

📧 Email: support@cglobaconsults.com
📞 Phone: +233 24 404 8779